I’m hungry. Where do I begin?
Delicious meals are a simple request form away. Please allow our dedicated team up to 72 business hours to respond to your inquiry. We will contact you to discuss designing a detailed proposal to meet your unique set of needs, from dietary restrictions & allergens, to location, delivery windows and budgets.
What is a culinary concierge? What kind of services do you provide?
We coined the term culinary concierge because we are more than just a catering company. We strive to be a food and event centric lifestyle brand that can easily be incorporated into your daily life.
We provide a range of services including event planning & production, décor design & execution, day-of coordination, and menu planning & catering services inclusive of but not limited to; drop-off delivery, set-up & retrieval and chef-attended & unattended meal services.
We strive to provide gourmet offerings that suit the needs of your employees, guests, family or friends. We take great pride in our attentiveness, flexibility, creativity and about all, exceptional service and professional execution.
How much does it cost? Can I get a price sheet?
We do not carry generic pricing sheets, as we prefer to work one-on-one with our guests to determine the size and scope of the services requested. Once our sales team receives a request, they will connect with you to assess your event requirements and discuss options based on your monetary and culinary needs. We will propose the style of service that best fit those needs while also staying aligned with our company values.
We do not believe in hidden fees, we attempt to be transparent regarding pricing and although we strive to include all fees in a convenient line-item estimate, there may be additional fees associated with changes in services, venue restrictions, third party vendor charges and credit card fees. We will always include labor, tax and gratuity in all proposals.
We are happy to assist you in producing a range of events from casual and informal affairs to more grandiose and elaborate functions. Please inquire with our sales department to allow us to assess your needs and work with you on developing a tailored, custom and memorable event.
What is a production fee and how much will it cost?
Our production fee is percentage of your total invoice prior to sales tax and gratuity. We only apply this fee to events, which require additional staff administrative time, on-site labor, décor, rentals, tastings, and/or administration fees.
This helps us ensure that each and every detail of your event is accounted for. We want to provide you with an experience that is professional, sophisticated, elegant, personable and above all memorable.
Events requiring delivery only services (not retrieval) are not subject to this fee. However, we do encourage you to thoroughly read through your event contract prior to signing and speak with your sales representative if you have further inquiries on items within your event proposal.
What if I want delivery or drop-off services? Do you travel to where I am?
We do travel across most of the Greater Bay, however please note that this will impact the cost of producing your menu and ensuring a timely and efficient arrival of our products to your doorstep.
Most delivery/retrieval or just drop-off services are subject to a flat-rate delivery fee of $50. However, fee is subject to change depending on location and times of deliveries and retrievals.
How does payment work?
Salt & Honey accepts all major credit cards, checks and cash. To secure an event date or booking, we require a 50% deposit upon acceptance of your event proposal. The remainder of your balance is due five business days or up to two weeks prior to your event date, dependent on your service style. Your payment schedule will be listed in the proposal provided.
We would love to hold all event dates in our calendar, however due to the volume of requests, we can only hold bookings, where monetary compensation has been exchanged.
What if I need to cancel? Will I get my money back?
Salt & Honey can stop production on your culinary creations upon written request. Please provide us the information no later than 5 business days prior to your scheduled function.
Our 50% deposit is non-refundable. However, we can apply this amount to any future event date within one year of your originally scheduled function. . If an event is cancelled within two weeks of the scheduled date the deposit is forfeited and is no longer transferable.
If final payment has been received prior to cancellation, we will refund the remaining portion of payment pending the costs incurred to cancel any third-party vendors and recoupment of any out-of-pocket costs for raw materials and time.
I have a last minute event, meeting or function I need catered and can you do it?
Our schedule is flexible; please inquiry with our team to see if we can accommodate your request. Pricing may increase dependent on service style, menu and any hand shopping required.
Where are you located? Can I come in for a tasting?
Our production facility is located in Berkeley, California with our administrative headquarters located in the heart of San Francisco. Depending on the size and scope of your function we would be more than happy to offer a tasting for up to four guests.
We can provide this at our production facility or if preferable bring the tasting to you at your office, event venue or home. We do charge for tastings if the guest count exceeds more than four individuals or the total cost of your function is less than $5,000. Please speak to your sales representative about the cost, if applicable, for your tasting.
We would love to offer tastings to all our potential clients, however we only are only able to accommodate a limited number of guests due to our catering schedule.
Are you insured and do you have a health permit? Can you serve alcohol?
We carry a general liability and an umbrella policy with up to $5 million in coverage. We also carry workman’s compensation and liquor liability.
We have health permits for the City of Berkeley and the County of Alameda. If day-of special events permits are required for the City & County where you are located; we will be more than happy to source and obtain those permits for your use.
We are more than happy to serve your guests at your event. If your venue requires TIPS certified bartenders, please let us know so we may accommodate those requests.
Where does your food come from? Is it organic?
Local and seasonal ingredients are a top priority at Salt & Honey. We work with a range of purveyors and providers that share our core values of providing quality meat, dairy and produce. We also only use free-range, ethically raised or caught meat, seafood or poultry. We source locally grown organic or conventional produce from a myriad of farms and producers in Northern California. Finally, all of our dairy, eggs & poultry are hormone and antibiotic free.
Can you provide me with a list of your producers?
We source our ingredients from a myriad of providers, producers and purveyors. Please visit our partners’ page to see more in-depth information about the folks we collaborate with to create our unique and delicious offerings.
Do you work holidays?
Salt & Honey operates as a year-round firm, ensuring that we are available to all of our clients for any occasion. We do charge premium pricing for events that fall on major holidays allowing our team the ability to rearrange the celebration of their own traditions. Please inquire with us regarding your occasion here.